Shipping Policy

This Shipping Policy applies to orders placed on Kartlo, operated by HATCHMATIC STORE.

Order Processing and Delivery Time

Orders are usually processed within 1–3 business days after successful payment confirmation.

The total estimated delivery time is usually 8–16 business days from the date of order confirmation. This includes order processing, packing, dispatch, and courier delivery time.

Delivery timelines may vary depending on product availability, delivery location, courier service, public holidays, weather conditions, high-volume periods, or circumstances beyond our control.

Shipping Locations

Kartlo currently ships orders within India.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed. Shipping fees may vary depending on product type, order value, delivery location, package size, or courier availability.

Order Tracking

Once an order is shipped, tracking details may be shared through email, SMS, WhatsApp, or the order tracking page, where available.

Customers are requested to provide accurate shipping address and contact details to avoid delivery delays or failed delivery attempts.

Incorrect Address or Failed Delivery

Kartlo is not responsible for delays or failed deliveries caused by incorrect address, incomplete address, customer unavailability, refusal to accept delivery, or unreachable contact details.

If an order is returned due to failed delivery, re-shipping may be arranged subject to product availability and additional shipping charges.

Delayed Delivery

While we try to deliver orders within the estimated timeline, delays may occur due to courier issues, location restrictions, operational delays, public holidays, or other reasons beyond our control.

If a product is delivered later than the stated delivery schedule due to reasons within our control, the concern may be reviewed as per applicable Indian ecommerce and consumer protection requirements.

Damaged Package at Delivery

If the package appears damaged, opened, or tampered with at the time of delivery, customers should take photos or videos before opening the package and contact Kartlo as soon as possible.

Damaged, defective, or wrong product cases will be handled as per our Return & Refund Policy.

Contact Information

For shipping-related questions, customers can contact Kartlo through the contact details provided on our website.

Website Name: Kartlo
Business Name: HATCHMATIC STORE
Business Address: F-NO.25, SY NO 199/AA, Balaji Nagar, Miyapur, Hyderabad, Rangareddy, Telangana, India – 500049