Frequently Asked Questions
Find answers about orders, shipping, payments and returns.
How can I place an order on Kartlo?
Select your preferred product, add it to your cart, enter your delivery details and complete checkout using the available payment option.
Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Once the order has been shipped, cancellation may not be possible.
Can I change my order details after checkout?
Contact Kartlo support as soon as possible with your order number. Changes depend on the order processing status.
How long does delivery take?
Delivery usually takes around 8–16 business days depending on product availability, location and courier processing.
Does Kartlo offer free shipping?
Yes, Kartlo provides free shipping across India on eligible orders.
How can I track my order?
Once your order is dispatched, tracking details will be shared through your registered contact information.
What is Kartlo’s return policy?
Eligible return requests can be submitted within 14 days after delivery. Products should be unused and returned with original packaging.
Which products cannot be returned?
Certain used, opened, installed or personal-use products may not qualify for returns according to the return policy.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after approval.
What payment methods are accepted?
Available payment options will be displayed securely during checkout.
Is my payment information secure?
Kartlo uses secure payment processing methods to help protect customer transactions.
How can I contact Kartlo customer support?
You can contact our support team through the Contact Us page or email support@kartlo.com.
Still Need Help?
Our support team is here to help with your orders and questions.
