Shipping Policy
This Shipping Policy applies to orders placed on Kartlo, operated by HATCHMATIC STORE.
Order Processing and Delivery Time
Orders are usually processed within 1–3 business days after successful payment confirmation.
The total estimated delivery time is usually 8–16 business days from the date of order confirmation. This includes order processing, packing, dispatch, and courier delivery time.
Delivery timelines may vary depending on product availability, delivery location, courier service, public holidays, weather conditions, high-volume periods, or circumstances beyond our control.
Shipping Locations
Kartlo currently ships orders within India.
Shipping Charges
Kartlo, operated by HATCHMATIC STORE currently offers free shipping across India
Order Tracking
Once an order is shipped, tracking details may be shared through email, SMS, WhatsApp, or the order tracking page, where available.
Customers are requested to provide accurate shipping address and contact details to avoid delivery delays or failed delivery attempts.
Incorrect Address or Failed Delivery
Kartlo is not responsible for delays or failed deliveries caused by incorrect address, incomplete address, customer unavailability, refusal to accept delivery, or unreachable contact details.
If an order is returned due to failed delivery, re-shipping may be arranged subject to product availability and additional shipping charges.
Delayed Delivery
While we try to deliver orders within the estimated timeline, delays may occur due to courier issues, location restrictions, operational delays, public holidays, or other reasons beyond our control.
If a product is delivered later than the stated delivery schedule due to reasons within our control, the concern may be reviewed as per applicable Indian ecommerce and consumer protection requirements.
Damaged Package at Delivery
If the package appears damaged, opened, or tampered with at the time of delivery, customers should take photos or videos before opening the package and contact Kartlo as soon as possible.
Damaged, defective, or wrong product cases will be handled as per our Return & Refund Policy.
Contact Information
For shipping-related questions, customers can contact Kartlo through the contact details provided on our website.
Legal Name : Hatchmatic Store
GSTIN : 36BMPPB9609E2ZW
Brand Name : kartlo
Address : F-No. 25, Sy No. 199/AA,
Balaji Nagar, Miyapur, Hyderabad,
Rangareddy, Telangana - 500049
Contact no : +91 9492937507
Mail ID : support@kartlo.com
