This Privacy Policy explains how Kartlo, operated by HATCHMATIC STORE, collects, uses, and protects customer information when you visit our website or place an order.
Business Information
Website Name: Kartlo
Business Name: HATCHMATIC STORE
Business Address: F-NO.25, SY NO 199/AA, Balaji Nagar, Miyapur, Hyderabad, Rangareddy, Telangana, India – 500049
Information We Collect
We may collect customer information when you visit our website, create an account, place an order, contact us, or subscribe to updates.
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment-related details
- Website usage information
- Device, browser, and IP address information
Payment information may be processed securely by third-party payment providers. Kartlo does not store complete card or payment details on its website.
How We Use Your Information
We use customer information to:
- Process and deliver orders
- Confirm payments
- Provide order updates
- Respond to customer support requests
- Manage returns, refunds, replacements, and cancellations
- Improve our website, products, and services
- Prevent fraud, misuse, or unauthorized activity
- Send promotional messages, only where permitted
- Comply with legal, tax, and regulatory requirements
Sharing of Information
We may share necessary customer information with trusted third parties only to operate our business and provide services.
This may include:
- Payment providers
- Shipping and courier partners
- Website hosting and technology providers
- Marketing or communication service providers
- Legal, tax, or regulatory authorities, where required
We do not sell customer personal information.
Cookies and Tracking
Kartlo may use cookies and similar technologies to improve website performance, remember preferences, understand website traffic, and support marketing or advertising activities.
Customers can manage or disable cookies through their browser settings. However, some website features may not work properly if cookies are disabled.
Marketing Communication
If customers subscribe to marketing updates or provide permission, Kartlo may send promotional emails, offers, product updates, or website news.
Customers may opt out of marketing communication at any time by using the unsubscribe option or contacting us.
Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no online platform, payment system, or data transmission method can be guaranteed to be fully secure. Customers are responsible for keeping their account login details confidential.
Data Retention
We may retain customer information for as long as necessary to complete orders, provide support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Customer Rights
Customers may contact Kartlo to request access, correction, or deletion of their personal information, subject to legal, business, and regulatory requirements.
Third-Party Links
Our website may contain links to third-party websites or services. Kartlo is not responsible for the privacy practices, content, or policies of third-party websites.
Customers are advised to review the privacy policies of third-party websites before sharing information.
Children’s Privacy
Kartlo does not knowingly collect personal information from children without appropriate consent. If such information is found, we may delete it from our records where required.
Updates to This Policy
Kartlo may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy content.
Contact Information
For privacy-related questions or requests, customers can contact Kartlo through the contact details provided on our website.
Legal Name : Hatchmatic Store
GSTIN : 36BMPPB9609E2ZW
Brand Name : kartlo
Address : F-No. 25, Sy No. 199/AA,
Balaji Nagar, Miyapur, Hyderabad,
Rangareddy, Telangana - 500049
Contact no : +91 9492937507
Mail ID : support@kartlo.com
